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We accept Paypal.com Secured Payments (Credit Card, Bank), International US Money Orders (Bidpay.com, Postal, Bank) and Western Union payments.

When you order online through PayPal a 4% fee (sometimes less) is added to all orders. This is because PayPal charges us a fee each time a customer sends money using their service.

*** Do not attempt to Fraud us because ALL of your information including IP address is submitted to the proper authorities, really fast.


Note:
All the prices listed are in US currency.
Canada residents are subject to 14% sale tax on every order.

To pay by Money Order, simply select MONEY ORDER when ordering and then follow the instructions below.
Send the money order and copy of your order to:

Solestop
5899 Leslie St Po Box 23541 Dexter Po
Willowdale, Ontario
M2H 3R9
Canada

Email to: info@solestop.com

Note: We only accept International US money orders from the Postal, Bidpay.com, Bank, Western Union and Money Gram.
Please understand that we cannot be responsible for lost mails, so you must purchase some form of tracking for your money order payment or you will be responsible if it is lost.

We recommend sending your money order via one of the following:
Priority Mail (Tracking number)
Express Mail (Tracking number)

Your order will ship within 24-48 hours of receiving your payment and we will email you a tracking number, so you may track your shipment.

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All orders are processed on same business day of order receipt, and are shipped within 24-48 hours. Orders are shipped on business days only (Monday - Friday), excluding holidays and weekends.


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Shipping Carrier
We use Canada Post for shipping to all locations. If you must use a specific shipping company and option, please contact us.

Shipping Options:

Canada Post Xpresspost - 3-7 business days
Canada:
$18 fee for 1st pair (additional pair $9 each).


USA:
$24 fee for 1st pair (additional pair $12 each).


International:
$50 fee for 1st pair (additional pair $25 each).


Any order over 5 items or require other shipping options, please contact us for further shipping rate.

Email to: shipping@solestop.com



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Customs Fees & Duties
All custom fees and charges are the responsibility of the receiver and a refund will not be given if a package is refused. If you have any questions about custom fees please email us. We do try to mark packages as low value in order to prevent custom fees.

Blocked Countries and Cities
We are not shipping to the following cities and Countries (MONTREAL, AFRICA, INDIA AND INDONESIA)

Packaging
All shoes are shipped in another box in order to protect the original box in transit. All shoes without boxes, such as samples will be wrapped with plastic wrap and paper and then boxed.

Order Tracking & Tracking Numbers
Once your order is shipped you will be issued a tracking number. You can then track the package using the website we provided. If you have any questions regarding order tracking please feel free to contact us at shipping@solestop.com. In your e-mail please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible.

Accepting Delivery
Please inspect the package on receipt before signing for it. If the package itself appears damaged but the merchandise itself is probably not affected, note the damage on the delivery receipt. If you believe that the merchandise inside may be damaged, refuse the delivery and contact us via email.

Refused Items
All refused items will be credited 25% less restocking fee, minus freight charges.

Problems
If you accept a delivery and notice problems thereafter, please email us. Keep all packaging materials until the matter has been satisfactorily settled. That way it will be easier for you to return products to us, if necessary.

Last Updated: 13 Dec 2006 11:19:29 PST home  |  about  |  terms  |  contact
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